Privacy Policy

Living Hawke’s Bay Magazine is owned by ND Publications Limited ( “Us”, “We”, “Our”) registered in New Zealand under company number 6145588 and NZBN number: 9429043400669 is the data controller of your Information for the purposes of the Data Protection Act 1998 (the “Act”). We respect your privacy and we are committed to protecting your personal information as that term is defined in the Act (“Information”). We comply with the principles of the Act and aim to maintain consistently high levels of best practice in our processing of your Information.

This Privacy Policy (“Policy”) is intended to inform you how we collect, use and disclose your personal data. This Policy is intended to assist you in making informed decisions about your Information when using our website or the services provided by us or our group companies. Please take a minute to read and understand the Policy.

By using our website and services you consent to our collection and use of your Information as described in this Policy. If we change our Policy and/or procedures, we will post those changes on our website to keep you aware of what Information we collect, how we use it and under what circumstances we may disclose it. Your continued use of the website or services after this Policy has been amended shall be deemed to be your continued acceptance of the terms and conditions of this Policy, as amended. We encourage you to bookmark this Web page and review this Policy regularly.

In addition to this Policy, each service offered by us or our group companies may have additional privacy provisions that are specific to the particular service. These supplemental disclosures are made adjacent to the particular service at the time your Information is collected. A list of our group companies can be seen at the bottom of this document.

2 WHAT INFORMATION DO WE COLLECT?

All your Information will be held and used in accordance with the Act where applicable. If you want to know what Information we collect and hold about you, please write to us at Living Hawke’s Bay Magazine, ND Publications Limited, 174 Hyderabad Road, Ahuriri Napier. When you visit and use our website or request our services you may provide us with or we may collect your Information such as your postal address, email address and other personal information. You may provide or we may collect this Information in a number of ways:

2.1 Information you voluntarily provide to us

We collect and maintain Information that you voluntarily submit to us during your use of our website or services. For example:

When you register on our website or for a service, you may provide us with certain Information including your name, email address and contact numbers
If you sign up to receive a newsletter or a magazine, you may provide us with contact information (e.g., email, telephone and/or or physical address)
You may provide us with Information in the course of email, customer support interactions and surveys.

Different websites operated by us may ask for different pieces of Information. You can choose not to provide us with certain Information, but this may stop you from gaining access to a service or limit the features that you can use on our websites. For more information, please see the “How We Use Your Information” section of the Policy below.

2.2 Information we collect through your use of our Website

As you use our website, Information may also be passively collected by us through our use of cookies, pixels, beacons, log files and other technologies. This Information allows us to deliver more helpful information, services, tools and advertisements.

2.3 Information we receive from third parties

We may also combine online and/or offline information received from third parties (including other members of our group of companies) with your Information. The third party information is used for a variety of purposes including to verify other Information about you (e.g., verify your mailing address to send you requested products or services) and to enhance the content and advertising we provide to you.

3 HOW WE USE YOUR INFORMATION

We will use your Information in the ways described below and as described at the time that the Information is collected.

3.1 To Provide the Services

In general, we use your Information as necessary or appropriate for our business purposes including to:

Administer your account where you have opened an account with us
Register you and provide you access to the website or services requested by you
Respond to inquiries or requests that you direct to us
Fulfil your requests for products or services
Send communications and administrative emails about the website or our services
Personalise and better tailor the features, performance and support of the website and our services for your use; analyse, benchmark and conduct research on user data and user interactions with the website and our services
Other purposes related to any of the above

3.2 Marketing

Where you have provided us with the appropriate consents, or where the Act entitles us to do so, we may send you marketing materials about other products or services offered by us, and/or products or services offered by our group companies. In addition, where you have provided us with the appropriate consents, we may also pass your Information to one or more of our group companies or other selected third parties for marketing purposes. However, be assured that we understand the irritations of unsolicited communications and we are fully committed to ensuring the rights and obligations set out in the Act and the Privacy Act 2020 and Eletronics Transactions Act 2002.

After you have exercised your right to object or reject the use of cookies, you may still see advertisements, on our websites. If you change your computer, change your browser or delete certain cookies, you will need to renew your preferences.

4 CAN I FIND OUT WHAT PERSONAL INFORMATION COMMUNICATE HOLDS ON ME?

Under the Act you have the right to request a copy of the Information that we hold about you. Please make a written application to the Data Protection Officer, Living Hawke’s Bay Magazine, ND Publications Limited, 174 Hyderabad Road, Ahuriri Napier or to email admin@livinghbmagazine.co.nz, please provide two pieces of identification to prove your identity.

If any of the Information that we hold about you is incorrect, you can click on the contact us link on our website. If the incorrect Information relates to your magazine subscription, then you can contact the customer services team at admin@livinghbmagazine.co.nz who will update your details as soon as practically possible.

5 HOW WE DISCLOSE YOUR INFORMATION TO THIRD PARTIES

We may share your Information with third parties as specifically approved by you or under the circumstances described below.

5.1 Disclosure for legal reasons

We may disclose your Information if we are under a duty to disclose or share your Information to comply with any legal obligation or in order to enforce or apply or fulfil our terms and conditions and other agreements or protect the rights, property, or safety of our customers, our group companies or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

We use a number of third party organisations to help provide a professional service to our customers (i.e. fulfilment bureaus, call centres, and website designers). These organisations act as data processors and are strictly controlled in how they may/may not use your Information and we remain responsible for the protection of your Information.

5.2 Changes to our Company

In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Information may be among the assets transferred. You acknowledge that such transfers may occur and are permitted by this Policy.

6 UPDATING AND CONTROL OF YOUR INFORMATION

There are a number of ways in which you can control the collection, use, and sharing of your Information and update your Information and preferences.

6.1 Opting-Out on Receipt of Marketing Communications

When you receive marketing communications from us you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the marketing e-mail or newsletter.

6.2 Contacting Us

If your information has changed or if you no longer wish to receive marketing communications from us then please contact us to update your information.

Please note that:

Even if you delete Information, we may retain your Information in conformance with our data retention policy; and
We are not responsible for updating or removing your Information contained in the lists or databases of third parties who have been provided with Information as permitted by this Policy.

7 THIRD PARTY LINKS AND SERVICES

Please remember that when you use a link to go from our website to another website or you request a service from a third party, our Policy no longer applies. Your browsing and interaction on any other website or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies. We do not monitor, control, or endorse the information collection or privacy practices of any third parties. We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices. This Policy applies solely to information collected by us through our website or services and does not apply to these third party websites and third party service providers.

8 WHERE WE STORE YOUR INFORMATION

The Information that we collect from you may be transferred to, stored and processed in a secure data platform. Your Information may also be processed by staff who work for us or for one of our suppliers, for instance, for customer service purposes. By submitting Information to us, you agree to this transfer, storing or processing. We will take all steps reasonably necessary, including the use of the Model Contractual Arrangements as approved by the EU, or other contractual means to ensure that your Information is treated securely and in accordance with this Policy and the Act.

9 SECURITY OF YOUR INFORMATION

We follow appropriate security procedures in the storage and disclosure of your Information so as to prevent unauthorised access by third parties. We also require those parties to whom we transfer personal information to comply with the same. However, unfortunately, the transmission of information via the Internet is not completely secure. So, we cannot ensure the security of your Information transmitted by you to us via the internet. Any such transmission is at your own risk and you acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of your Information, except to the extent we are required to accept such responsibility by the Act. Once we have received your Information we will use security procedures and features to prevent unauthorised access to it.

10 SOCIAL MEDIA

We do not control how your personal information is collected, stored or used by such third party sites or to whom it is disclosed. You should review the privacy policies and settings on any social networking site that you subscribe to so that you understand the information they may be sharing. If you do not want your networking sites to share information about you, you must contact that site and determine whether it gives you the opportunity to opt-out of sharing such information. We are not responsible for how these third party sites may use information collected from or about you.

11 COOKIES

When you visit our website, we use cookies, which are small pieces of information that allow us to maintain your connection to our website. This website may use cookies for detecting what kind of device you have in order to present content in the best way, for a language switch and/or for other purposes. These cookies do not collect or store any personally identifiable information. You can refuse the use of cookies (refer below for further information).

12 GOOGLE ANALYTICS

This website uses Google Analytics, a web analytics service provided by Google, Inc. (‘Google’). Google Analytics uses cookies (text files placed on your computer) to help the website operators analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

13 HOW TO REFUSE THE USE OF COOKIES

You may refuse the use of cookies by selecting the appropriate settings in your browser. However, if you do this you may lose some useful functionality such as personalisation and ‘keep me signed in’ and ‘remember me’ features.

How to disable cookies in your browser

Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days. We do not begin the shipping process on weekends or public holidays.

We will alert our customers when there are shipping delays or when we are experiencing high volumes of orders.

Shipment to P.O. boxes or APO/FPO addresses

We ship to P.O. boxes or APO/FPO addresses.

Shipment confirmation and order tracking

You will send a confirmation email once your order has been completed. If you would like tracking details please email admin@livinghb.kiwi

Shipping rates and delivery estimates

Our shipping rates are based on area. For further freight details, please email admin@livinghb.kiwi

Customs, duties, and taxes

Basepoint New Zealand is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Refunds and Return PolicyPlease view this link to see our refunds and returns policy.

Refund and Returns Policy

We don’t accept returns on products in our store, your final purchase is final, so please be sure you want to order the products before making final payment

Complaints and Corrections Policy

If you are unhappy with anything we have posted, we would request that you email us with details to admin@livinghb.kiwi with the heading clearly indicating it’s a complaint or correction and where possible provide the URL of the article.

We may ask for more details, but once the full details have been established, we will resolve any complaint brought to us within 28 days.

Fact checking Policy

Our reporters must be precise with their facts, words and headlines, and we do not condone sensationalist journalism or click bait headlines.

Details matter, so our reporters must fact-check all statistics and statements to ensure correct, and reference source where possible. Reporters should conduct their own fact checking before submitting and must use their own judgment guided by the ethics policy. Editors will fact check where possible before posting and validate the sources as reputable.

Any queries can be emailed to admin@livinghbmagazine.co.nz

Ethics Policy

(This represents a synthesis of N&D Publications Limited T/A Living Hawke’s Bay Magazine policies and is not meant to be comprehensive).

These policies are meant to guide Living Hawke’s Bay Magazine as we deliver news and information in a rapidly changing media environment. We consider these guidelines to be a “living document” that we will continually modify and update based on feedback from our writers, from our readers, and from our perceptions of our changing needs. Because the circumstances under which information is obtained and reported vary widely from one case to the next, these guidelines should not be understood as establishing hard and fast rules or as covering every situation that might arise.

Living Hawke’s Bay Magazine empowers all writers and sponsors to make decisions that impact our reputation. Individual actions at work shape how the world views Living Hawke’s Bay Magazine, which is why it’s so important that we each take responsibility for Our Living Hawke’s Bay Magazine mission and acting ethically in all situations.

Conflict of Interest

This news organization is pledged to avoid conflicts of interest or the appearance of conflict of interest wherever and whenever possible. We have adopted stringent policies on these issues, conscious that they may be more restrictive than is customary in the world of private business. In particular:

We pay our own way.

We accept no gifts from news sources. We accept no free trips. We neither seek nor accept preferential treatment that might be rendered because of the positions we hold. Exceptions to the no-gift rule are few and obvious — invitations to meals, for example, may be accepted when they are occasional and innocent but not when they are repeated and their purpose is deliberately calculating. Free admissions to any event that is not free to the public are prohibited. The only exception is for seats not sold to the public, as in a press box, or tickets provided for a critic’s review. Whenever possible, arrangements will be made to pay for such seats.

We do not accept payment – either honouraria or expenses – from governments, government-funded organizations, groups of government officials, political groups or organizations that take positions on controversial issues. A reporter or editor also cannot accept payment from any person, company or organization that he or she covers. And we should avoid accepting money from individuals, companies, trade associations or organizations that lobby government or otherwise try to influence issues the newspaper covers. Broadcast organizations, educational institutions, social organizations and many professional organizations usually fall outside this provision unless the reporter or editor is involved in coverage of them.

It is important that no freelance assignments and no honoraria be accepted that might in any way be interpreted as disguised gratuities. We make every reasonable effort to be free of obligation to news sources and to special interests. We must be wary of entanglement with those whose positions render them likely to be subjects of journalistic interest and examination. Our private behavior as well as our professional behavior must not bring discredit to our profession or to The Post.

We avoid active involvement in any partisan causes — politics, community affairs, social action, demonstrations — that could compromise or seem to compromise our ability to report and edit fairly. Relatives cannot fairly be made subject to Post rules, but it should be recognized that their employment or their involvement in causes can at least appear to compromise our integrity. The business and professional ties of traditional family members or other members of your household must be disclosed to department heads.

Fairness

Writers and editors of Living Hawke’s Bay Magazine are committed to fairness. While arguments about objectivity are endless, the concept of fairness is something that editors and reporters can easily understand and pursue. Fairness results from a few simple practices: No story is fair if it omits facts of major importance or significance. Fairness includes completeness.

No story is fair if it includes essentially irrelevant information at the expense of significant facts. Fairness includes relevance.

No story is fair if it consciously or unconsciously misleads or even deceives the reader. Fairness includes honesty–leveling with the reader.

No story is fair if it covers individuals or organizations that have not been given the opportunity to address assertions or claims about them made by others. Fairness includes diligently seeking comment and taking that comment genuinely into account.